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Who we are
Registered office: Whiteleaf Business Centre, Little Balmer, Buckingham, MK18 1TF.
Registered charity no: 1103256 (England & Wales) and SC043082 (Scotland). Company registration no: 04823686. US Registered 501(c)3 Nonprofit Organization EIN 26-2059213
Ripple Africa is registered with the Charity Commission, the Fundraising Regulator and is required to adhere to the Code of Fundraising Practice and the Fundraising Promise. The Code requires charities to follow legal guidelines and be open, honest and respectful in its communications at all times.
We value your support and we are committed to protecting your privacy. The purpose of this statement is to share with you our policy concerning your privacy.
The Data Protection Officer
Whiteleaf Business Centre
11 Little Balmer
Telephone 01280 822891
What personal data we collect and why we collect it
We may collect information about you directly whenever you interact with us. For example, when you make a donation, when you sign up to receive our Newsletter, when you sign up for one of our events, when you contact us to ask about our activities, order products from us, fundraise on our behalf, engage with our social media or otherwise give us personal information.
The information you provide will vary, but could include:
- Your name, address, telephone number and email address
- If you are making a donation, your debit/credit card information or bank account details in order to process your payment
- Your tax status if you have given us permission to claim Gift Aid on your donation or informed us that you are not eligible
- Information on your reason for supporting the charity, if applicable
- Information about your activity online when you visit our website
We may also collect information when you are using our website. Sometimes, we will gather publicly available information about you to ensure that your information is up to date, build a profile based on demographics such as age, and communicate more effectively with you.
We will use your data to process your requests, administer your donation including processing gift aid, support your fundraising, to support you as a volunteer and to provide you with more information about our work and activities.
Our legal basis for processing your information
We will process your information based on consent that you have provided to us. On other occasions, we will do so because we consider we have a legitimate interest to do so. Some examples include:
- To respond to requests for information
- To send you information relating to an activity that we think you may be interested in (unless you have told us you do not want this).
- To fundraise now and in the future to support our work
- To ensure we meet our regulatory requirements as a charity
- To manage financial transactions and prevent fraud
- To clean our data and to ensure it remains up to date
We will always ensure that we respect your rights, and in every communication, we will make it clear how you can tell us if you choose to opt out of further marketing communications. If you do tell us that you do not want to receive marketing communications, we will update our records and will not send you any further marketing.
Who we share your data with
We will never sell or rent your personal information to other organisations for marketing purposes.
We may disclose your personal information if we are requested or required to do so by a regulator or law enforcement or in order to enforce or apply our rights (including in relation to our website or other applicable terms and conditions) or to protect Ripple Africa, for example in cases of suspected fraud or defamation, or in order to comply with any other applicable legal obligation.
We regularly use social media as it is a great tool for us to update you on our work and to reach more supporters. We may provide your email address or mobile phone number in an highly secure encrypted format to social media companies, such as Facebook, Instagram, Twitter or YouTube, or to digital advertising networks that are providing services to us by displaying our advertising to you on those social media platforms and other websites, as well as identifying audiences with interests similar to yours. You can opt out of your data being used to display advertising to you by contacting our Data Protection Officer as described above. However, this will not prevent our advertisements being shown to you on a randomised basis or based on cookie data and may mean that you stop receiving marketing communications from us more generally.
We enter into contracts with all of these service providers that require them to comply with data protection laws and to ensure that they have appropriate controls in place to protect the security of your information.
How long we retain your data
We only keep it as long as is reasonable and necessary for the relevant activity, which may be to fulfil statutory obligations, ie. the collection of Gift Aid.
What rights you have over your data
You have the right to change the way we use your data at any time or ask to us to stop using it. Your rights include:
- The right of access – you can request a copy of the information we hold about you
- The right to rectification – you can ask us to change or complete any inaccurate or incomplete personal information we hold about you
- The right to restriction of processing – you can ask us to stop processing your information
- The right to erasure – you can ask us to remove your information from our records
- The right to object – you can let us know if you want us to stop processing your information for marketing purposes
- The right to data portability – you can ask us to provide you or a third party with some of the personal information that we hold about you
- You have the right not to be subjected to decision making based on automated processing. We do not currently carry out any automated decision-making.
You can contact us at any time to discuss your rights or update your preferences.
How we protect your data
At Ripple Africa we take the care of your data very seriously We maintain the highest standards of data privacy and security to protect your personal details. We regularly review our processes and procedures to ensure that your information is protected from unauthorised access or use, accidental loss and/or destruction.
We do our best to protect personal information, but we cannot guarantee the security of information transmitted using the internet. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider according to the Payment Card Industry Security Standards.
In the extremely unlikely event that we experience a data breach, our Data Protection Officer would immediately work with our Information Security Officer and the Information Commissioner’s Office if necessary.
How can you change your marketing preferences or update the information we hold about you?
You can change any of your marketing preferences at any time by contacting us at the address given above.