Cancellation & Withdrawal Request for card and gift orders

This form is for customers who wish to request cancellation or exercise any applicable statutory withdrawal rights in relation to card and gift orders placed through our website.

If you are a consumer in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days of entering into the contract or receiving the goods, depending on the type of purchase. This is sometimes known as the “right of withdrawal” or “cooling-off period”.

Please complete the form below and we will review your request and respond by email.

Please note that charitable donations made solely to support our work may be treated differently from purchases of goods or gifts and may not be eligible for cancellation or withdrawal rights.